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Permitted payments and tenant protection information

Quilliam only let out properties in England.  We do not let out properties in Wales, Scotland or Northern Ireland:  

The Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:

  • Holding deposits (a maximum of 1 week's rent);
  • Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);
  • Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if higher, any reasonable costs);
  • Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);
  • Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
  • Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);
  • Reasonable costs for replacement of lost keys or other security devices;
  • Contractual damages in the event of the tenant's default of a tenancy agreement; and
  • Any other permitted payments under the Tenant Fees Act 2019.

Quilliam Property Services are members of The Property Ombadsman Redress Scheme and propertymark Client Money Protection Scheme Ref: C0006929

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ABOUT

Quilliam Property Services opened in 1999 as an independent family run estate agent and a leading property finder for Brentford and surrounding areas. Located on the High Street in the heart of Brentford.

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